Top 10 best Quality Tv 2022 Review And Buying Guide

Samsung Q900R 55” 8K UltraHD Smart TVThis is the BEST TV I’ve bought in a while, I’m so glad I finally got the new Samsung Flagship, Samsung has yet to let me down which I can’t say for the other manufactures. As an important side note Samsung’s 2020 sets will be out in the next month so I almost waited to get the QT800 8K’s but they are not coming out in the 55” version so if you are looking at getting a 65” or larger you might want to pre-order that model as there will be some improvements and the price difference in minimal. This TV has tons of APP’s but you’ll have to dig to get them added to your Home menu bar. If you’re looking to cord cut this TV has enough apps to cover most of your needs and will integrate Fire Sticks, Roku’s, or whatever else you want to attach. Unlike my old Samsung 4K Flagship this TV has the same issues as the Sony and Visio has with streaming from my Plex in UHD but you do have plenty of downgrading selections between the audio and picture streams to get decent playback when streaming.The colors are fantastic with this set and the upscaling is superb, makes a big difference over the 4K TV’s especially with motion and high detail scenes. This TV outperforms all of my other high-end sets hands down at the same cost so this is a no brainer when looking for a high-end TV that isn’t going to suffer from Burn-in and highly lit areas. This set will perform better for gaming, movies, sports, and whatever you want to through at it, you can’t go wrong picking this set for your next purchase.Sony’s FlagshipI’m a big A/V guy and I have lots of gear, I’m also very demanding and critical of my gear. A couple of years ago I bought Sony’s Flagship the Z9F 65” which is not cheap. I’ve always been a huge Sony fan when it comes to TV’s starting when the old picture tube (CRT TV’s) started the Bravia series. The Z9 was a total let down for me, the colors were vivd/rich and the darks were pretty good but the motion is horrible. Streaming is also poor as UHD movies would have lots of issues when streaming a source over 50Mbps and downgrading the stream rate doesn’t always work well either. Another thing I don’t like and it’s a common complaint with Sony is its proprietary approach to device compatibility, namely sound bars and surround sound systems in my case. Sony ONLY works well with SONY devices, I’m sorry but that is a deal breaker for me as I have high-end gear (THAT IS NOT SONY) which I need to connect to.Visio’s FlagshipI have the Visio PX65, Visio’s Flagship and like the Sony it doesn’t stream well but is excellent for motion and has a very nice app GUI. What it fails in horribly is its gamut of colors. The colors are all off and have a phony presentation which is too bad because this set could be a serious contender at less than half the price of the other two.UNPACKINGBuying a new TV today has gotten better as to its packaging, no matter if you buy a Visio, Sony, or Samsung they are all boxed in the same fashion. You cut the banding around the box lift up on the box top and the TV will be exposed in its base. The remote and power cord (accessories) will be packed in the top foam of the box. The TV itself should be in a bag with two handle cutouts to lift it out of its base foam, it’s important not to pinch the screen with force as it may damage the TV so the bag with handles prevents this possible damage. The front of the TV should be protected with cardboard and/or foam which I leave on until I get it mounted or in place on its stand in order to protect the screen during install.POWER-ONMake sure you have all devices plugged in to your TV and powered on as most new Smart TV’s will recognize and automatically setup those devices to the TV. Expect to spend at least 20 minutes when setting the TV up after powering it up as there are many things you need to configure plus the TV will want to do update(s) on initial setup. Most TV’s today come with a Calibrated Picture setting I would suggest trying that over Vivid, Standard, Movie, Sports, and other modes first, you can always change Picture mode later as required or Calibrate the TV to your needs. It’s great that the manufactures now provide this mode so that you don’t have to go through the hassle and expense of calibrating your set, and now most calibrated settings are spot on, but not always.

Bought this specifically with the 120 fps in mind.It works great with our PS5, my son loves having a larger screen and being able to use the 120 frame per second feature.

Hisense 55A6HInstalled on a wall mount in my daughter’s bedroom. Remote control is very intuitive and could not be easier to navigate. Including Disney plus, Prime Video, Netflix, Peacock keys on the remote. Could not be easier. Unit also connected seamlessly with Directv. However, the picture contrast is a disappointment diminishing the overall picture quality. In fairness it is a entry level tv at a very attractive price. Smart midlevel TV’s with less features but with better contrast and picture quality are available usually at higher prices. Spending more for higher contrast and overall picture quality is a personal decision. If you can live with the average contrast, the question I asked myself is it worth $75 or more for better contrast and less features. Warranty from Hisense I believe is 2 years which is a plus. Overall big bang for the buck!Hisense 55A6HInstalled on a wall mount in my daughter’s bedroom. Remote control is very intuitive and could not be easier to navigate. Including Disney plus, Prime Video, Netflix, Peacock keys on the remote. Could not be easier. Unit also connected seamlessly with Directv. However, the picture contrast is a disappointment diminishing the overall picture quality. In fairness it is a entry level tv at a very attractive price. Smart midlevel TV’s with less features but with better contrast and picture quality are available usually at higher prices. Spending more for higher contrast and overall picture quality is a personal decision. If you can live with the average contrast, the question I asked myself is it worth $75 or more for better contrast and less features. Warranty from Hisense I believe is 2 years which is a plus. Overall big bang for the buck!Hisense 55A6HInstalled on a wall mount in my daughter’s bedroom. Remote control is very intuitive and could not be easier to navigate. Including Disney plus, Prime Video, Netflix, Peacock keys on the remote. Could not be easier. Unit also connected seamlessly with Directv. However, the picture contrast is a disappointment diminishing the overall picture quality. In fairness it is a entry level tv at a very attractive price. Smart midlevel TV’s with less features but with better contrast and picture quality are available usually at higher prices. Spending more for higher contrast and overall picture quality is a personal decision. If you can live with the average contrast, the question I asked myself is it worth $75 or more for better contrast and less features. Warranty from Hisense I believe is 2 years which is a plus. Overall big bang for the buck!Hisense 55A6HInstalled on a wall mount in my daughter’s bedroom. Remote control is very intuitive and could not be easier to navigate. Including Disney plus, Prime Video, Netflix, Peacock keys on the remote. Could not be easier. Unit also connected seamlessly with Directv. However, the picture contrast is a disappointment diminishing the overall picture quality. In fairness it is a entry level tv at a very attractive price. Smart midlevel TV’s with less features but with better contrast and picture quality are available usually at higher prices. Spending more for higher contrast and overall picture quality is a personal decision. If you can live with the average contrast, the question I asked myself is it worth $75 or more for better contrast and less features. Warranty from Hisense I believe is 2 years which is a plus. Overall big bang for the buck!Hisense 55A6HInstalled on a wall mount in my daughter’s bedroom. Remote control is very intuitive and could not be easier to navigate. Including Disney plus, Prime Video, Netflix, Peacock keys on the remote. Could not be easier. Unit also connected seamlessly with Directv. However, the picture contrast is a disappointment diminishing the overall picture quality. In fairness it is a entry level tv at a very attractive price. Smart midlevel TV’s with less features but with better contrast and picture quality are available usually at higher prices. Spending more for higher contrast and overall picture quality is a personal decision. If you can live with the average contrast, the question I asked myself is it worth $75 or more for better contrast and less features. Warranty from Hisense I believe is 2 years which is a plus. Overall big bang for the buck!Installed on a wall mount in my daughter’s bedroom. Remote control is very intuitive and could not be easier to navigate. Including Disney plus, Prime Video, Netflix, Peacock keys on the remote. Could not be easier. Unit also connected seamlessly with Directv. However, the picture contrast is a disappointment diminishing the overall picture quality. In fairness it is a entry level tv at a very attractive price. Smart midlevel TV’s with less features but with better contrast and picture quality are available usually at higher prices. Spending more for higher contrast and overall picture quality is a personal decision. If you can live with the average contrast, the question I asked myself is it worth $75 or more for better contrast and less features. Warranty from Hisense I believe is 2 years which is a plus. Overall big bang for the buck!

As you can see from the picture, the FIRST TV I was sent was not an acceptable product. And honestly, I believe they sent this shattered screen one on purpose because I called & complained about a delivery hold up, so I believe they just grabbed a broken one & threw it on the truck because I suddenly & very quickly got it like the next day, strangely enough. Even more strange was that the two capable gentlemen who delivered this one had it strapped securely to the inside rear of the truck with absolutely nothing around it (in an empty 10ft radius) nothing that could’ve damaged it so badly, & these guys were not reckless or dropsy, so I’m still not sure how a TV shipped & handled that securely got shattered across the entire front of the screen while being handled by such careful pros. Thankfully the replacement was much better and I received a free, “DELUXE DELIVERY & UNBOX” which was a very misleading thing because when they got here w/ the TV, the young gentleman in charge continually explained how they could do nothing but take it out of the box, plug it in and ensure operation, which amounted to making sure it turned on, and then take the box and leave. That’s it, that’s all! They literally wouldn’t even help me lift it onto the table where it was to sit. I still don’t know what was “DELUXE” about this Deluxe Delivery & Unbox. Oh, & the same guy complaining about all they couldn’t do for me instead of focusing on what he could do? He also had to (quite annoyingly) repeatedly tell me that they weren’t even “supposed to deliver to you because of the construction” going on in what used to be our apt bldg’s parking lot. Yet Amazon delivers here practically everyday. But for some strange reason he was insistent that the construction out front was a definite No No for Amazon deliveries (or maybe he meant just for TV deliveries). I’m stil not sure. Either way, still makes no sense.So now to the TV. I ordered this 65″ Samsung Crystal Tizen for TWO MAIN REASONS.1) It had a voice remote & 3 voice assistants to choose from, but since I like Google & they were pushing this as a Google TV w/ Google Assistant, that was a big selling point for me. Actually the biggest selling point. I knew I could very easily connect my already established Google Assistant like I had done on a 4K Chromecast I bought from Walmart in 2020. But sadly, THAT NEVER HAPPENED! After speaking extensively to Samsung TV support, Google & Google Assistant support, Amazon support, & even some support chat bots & emails & community support forums & you name it, I tried it. The best advice I got to simply move forward from this nightmare fiasco was to go ahead & just use one of the other two remaining voice assistants that were still available on the TV, Samsung’s Bixby, or Amazon’s Alexa. Both of which I dislike. What I had seen of Samsung’s Bixby from interaction with it on my Samsung Galaxy phones and tablets was that it was fully advertisement saturated, and I dislike that immensely. Whereas Amazon’s Alexa is just one big speaking algorithm designed primarily for nothing more than selling more Amazon merchandise. I don’t need that on my TV remote & I’m also not buying another device to connect to it just to get it to work properly with the TV. Because of course if you select Alexa as your voice assistant they immediately try to upsell you into an Echo or some other unnecessary thing you don’t need to operate a voice assistant on your TV remote. Why do I need another device to make my TV remote work correctly with a voice assistant? I’ve been using Roku voice remotes for 3 or 4 yrs now & they work just fine w/ their system as is. No extra device purchase necessary. My Google Chromecast works amazingly well with its Google Assistant voice remote. Both of those items were less than $100 each. Buuuut, a brand new 65″ 4K Samsung Crystal Tizen has the WORST voice assistant remote I’ve ever encountered. And it WILL NOT HOOK UP TO GOOGLE ASSISTANT. So, on to the . . . .2nd REASON I PURCHASED THIS TV?Because it had 4K UPSCALING!!! What a huge feature in a TV this inexpensive! I’d purchased a Sony Blu-ray player w/ 4K upscaling and it was amazing. I fell in love with how old DVD movies were brought up to nearly 4K quality with doing nothing more than putting the movie in the carriage and pushing play. So when I saw that this Samsung Crystal Tizen had 4K upscaling in all picture viewing formats, BOOM, I was all in. That 4K upscaling & the 4K picture clarity in it’s Dynamic viewing mode have been the ONLY redeeming qualities in this entire fiasco of a purchase.Talk about a bunch of ridiculous false advertising, pitiful customer support & delivery inadequacies, & more difficulty & flawed merchandise than one person should have to endure in an entire year? But of course these are all avoidable issues that I somehow created on my own when I clicked, “Add to cart” & made a purchase, fully believing & trusting that i was going to receive what i had read & saw with my own eyes, in the time i was told I’d receive it.(Speaking of, did I mention the reason I called and complained about the delayed shipping to begin with was that my item, the broken TV in the picture, had been sitting in a little suburb about 20 minutes outside of town for going on 2 days and had not moved according to the tracking details? Which is why i personally believe that when I called to inquire about it, that my inquiry was taken as a slight & perturbed the heck outta whomever received it & because of it, this broken mess is what they sent me. Nearly 2 days in one spot 20 mins away from me? What would you do?)Oh, & apparently I’ll never have Google Assistant on this TV. It just won’t connect. Keeps telling me to login & connect but won’t let me. I’ve been FORCED to use Samsung’s Bixby as the voice assistant for the TV & remote. UGGGHHHHH!!!IN CLOSING – ITS A GOOD TV FOR THIS PRICE, BUT IF THEY RAISE THE PRICE? LOOK ELSEWHERE. AND REMEMBER, THE ONE FEATURE YOU’RE PERSONALLY AFTER? THE ONE FEATURE THAT MAY BE THE SELLING POINT THAT SOLD YOU ON THIS TV? IT’S HIGHLY POSSIBLE IT MAY NOT WORK AT ALL, OR MAY NOT WORK CORRECTLY. It’s also a very high possibility that if you run into shipping and delivery issues, you can end up with a broken TV and have to do a long & painstaking, time consuming, long time waiting for your money back, refund and return. Yay Amazon & Samsung!(What follows is an addendum to my review (11/16/22)THE REMOTE…….? Worst remote I’ve ever used. And I am not saying that lightly. Most remotes are pretty ergonomic and you can adapt to them easily, although sometimes it may take a while to get accustomed to it. This remote? It’s been months and I still fumble with it. For one, it’s much to small & thin. My biggest gripe about it, though, is that I often watch videos inside of streaming apps. And the main problem w/ the remote here is when you push the PLAY/PAUSE button? Every third or fourth time (sometimes several times in a row if your tired or absent minded) you will mistakenly also push the channel selector button which is right below it. So this obnoxious channel guide button on the remote? It’s placement & size makes it stick up off the remote face much too high, so it’s very easy to accidentally graze it w/ your thumb when clicking the PLAY/PAUSE button. Which then immediately takes you out of the video you were watching, closes that app and switches the input over to the TV channels. And this happens frequently. I cannot overstate this. Because, after all, what button do you use more frequently on your Smart TV remote than the PLAY/PAUSE button? Can you imagine how annoying it is to REPEATEDLY have to log back in to an app to finish watching a movie that you should only have to push PLAY on the remote to finish? Or how startled you REPEATEDLY are when the TV channels suddenly pop on in a LOUD COMMERCIAL when you were merely pushing the PAUSE button on the remote so you could go fix a soda in the kitchen while the movie was in a slow spot? And to have this happen every 3rd or 4th time you press that PLAY/PAUSE button on the remote? And don’t think it’s because I’m thick fingered or ignorant. I’m a guitar player & artist with extremely nimble & dexterous digits, so it’s not me! So if you decide to get this TV, maybe seriously consider a different remote. Don’t get me wrong, I love my Samsung TV. It’s a huge step up from that 65″ 4K TCL/Roku piece of crap I bought from Walmart in Oct 2020 that died on me TWICE & went into the black screen of death. And all before 2021 was through. A TV that barely makes it over a year before it dies twice? Yeah, that’s a bad TV. This is a much better product and I am much happier. And I don’t know what TCL Roku thinks UHD or 4K looks like, but that wasn’t it. Looking at the clarity on that junky old TCL ROKU TV was like the difference in looking at a muddy puddle compared to looking at clear water, and this Samsung is the clear water. So, I am pretty satisfied w/ the TV itself. It’s mainly the delivery process, the unclear definition of what a deluxe delivery and unbox means, the process required to return a broken TV and get a replacement, The Voice Assistant issue which I had massive problems with, and this piece of “you know what” remote. I would also like to highlight the fact that I finally figured out what the problem was with the Google Assistant. There is a small setting way off in an almost undisclosed area of the SmartThings settings (on your phone or device) for those of you who use Samsung products, and in that setting you have to delete and reset your Google Assistant. It was very hard to find and I only found it randomly and by chance. And I’m telling you this because I went through EVERY setting in SmartThings AND Google Assistant trying to find the problem with why Google Assistant would not connect on this TV. I WENT THROUGH ALL THOSE SETTINGS MULTIPLE TIMES and never saw this until one day I randomly came across it. And it is not easy to find, so I’m not even going to try and explain how to get there. Hopefully you’ll find it on your own. But I’ll tell you now, it is not an easy setting to find. It does not tell you about this setting ANYWHERE and not a single Tech or help agent was able to direct me in the way I needed to go to fix this so the TV would work with Google Assistant. It stands to reason that one would think this is something that would automatically configure on its own so that your systems would Jive together. But it does not. So, yes, I was finally able to get Google Assistant to operate correctly on this TV. If you have Google Assistant set up on something other than this TV, say a Chromecast or in the SmartThings app on a Samsung smartphone? You will need to reset it and go into every setting and reconfigure it to get it to work with this TV. Hope this helps someone not to suffer and struggle through the nightmare I endured here. But after all’s been said and done, I AM VERY HAPPY with my purchase and very satisfied with the reasonable price. I just wish the service had been more helpful and thorough with instructions and directions & just good general customer support. But, all that aside? I got a great TV for a very fair and reasonable price . I’m very satisfied with my purchase even though it has taken me literally months to work out these goofy little kinks that should have been fixed on day one.Thank you for the awesome Samsung TV, Amazon! (Please make them restructure this 💩 remote!)

My wife sent me the listing for this TV when she received it as a special sale item and even though my current old TV was still working fine, I decided that it was a good enough deal that I would upgrade to 4K finally. I liked that it had a lot of potentially beneficial connectivity between other devices, like cameras and other smart home stuff. I already had a TV wall mount from my old TV. The only problem was the mounting holes on the back of this TV were different and I didn’t have the leftovers from the mounting hardware, so I had to wait until the next morning to run to the hardware store and get what I needed. After that, it was up on the wall within minutes. Another problem: the mounting of the bracket on the back on the TV is much lower than my old one, so the TV sits about 8-10″ higher than before. I will need to take down the TV and move the entire wall bracket down so it sits at the right height.Setup is pretty easy, getting through the general stuff, the WiFi connection, updates, and scanning through the TV channels…yes, I still use antenna for a couple local channels I can’t get through streaming. That all went fine. I connected my existing in-wall HDMI cable to the ARC port and set my receiver to the Roku input. I had great picture and audio. I decided that I should also try using the TV with its built-in Fire TV capabilities.That’s where things went off the rails. The ARC was working fine for all of a few minutes, and then after changing a couple unrelated settings and rebooting the TV, I had no more sound over ARC. I messed with settings on the TV and my receiver for 10-15 minutes before turning to the internet for help. I found an answer that said to unplug the TV for a few minutes and then it should work again. Great. Did that and I did indeed have sound over the ARC channel, but it would cut out every 5-7 seconds. I tried messing with all sorts of settings but eventually gave up and just connected an optical cable between the TV and receiver to get sound working properly. I might have to try a newer HDMI cable to see if that makes any difference.With that working, I was able to use the native Fire TV apps. I’ve been using the native Fire TV system now for a couple months and I have to say, it needs work. When the apps work, they work. But every once in a while, and it’s happening almost daily now, I’ll load an app and it won’t respond. I’ll have to reboot the TV and then the apps will start working most of the time. Sometimes even a reboot won’t work and I just have to wait for the app to eventually load. I don’t think its an internet or WiFi issue, since nothing else seems to have any problems. I just think the Fire TV environment is slow. I don’t know if it’s because of the hardware or the software, but the instant I started using it, I could tell how much slower it was to respond to anything compared to the Roku box I have.Needless to say, as a display, this thing works great. The picture is clear and bright, the details are amazing. I haven’t played much with the picture settings, as out-of-box, it was already good. I like that it integrates the OTA TV channels right into the menu so I don’t have to change the input. I also like the on-screen notifications from Alexa for specific things that I have set up. I haven’t played much with the integration of the Ring doorbell and the picture-in-picture display for it. I also plugged a web camera into the USB port on the TV and it recognized it, but I haven’t tried to use Zoom yet with it.I gave it 5 stars, despite the issues with ARC, as that may not necessarily be the fault of the manufacturer, but more an issue with my cable, or the setup between the TV and my receiver…maybe they just don’t work well together. I’ve read that Yamaha’s receivers all tend to be finicky with ARC, so it may just be that. I’m also not dropping any stars, despite the speed issues, as it could potentially be related to my network, or might work fine after an update. Either way, I could use it as just a display with my Roku and it would be a 5-star display at that point. But then I’d lose any capabilities with the integrated Alexa and smart features.

Upgraded from a Sony X850e that always suffered with HDR, it never got bright enough so I just disabled the HDR and just used it as a regular HD display. The X95J is very bright and HDR and Dolby Vision looks incredible. I wall mounted it so definitely need 2 people because it is pretty heavy and need a heavy duty mount as well. The remote feels a bit plastic-y and hollow which I wouldn’t expect as my previous tv’s remote had a better feel in my hand.

I had a 1st Gen Fire TV stick years ago. This new Fire TV stick 4K with Alexa Voice Remote is a marvel by comparison!(Skip to the next paragraph if you want to get right to the product itself…lol)I was having issues with my bedroom TV. It’s a Vizio “Smart” 4K tv and recently it has been freezing up when using certain apps. The Netflix app was the biggest offender. It would freeze up, no remote function worked and I’d have to get up, physically unplug the tv and plug it back in just to reboot it. Apparently, this is a common issue with app incompatability with the Vizio and certain apps. Even with all of the apps and the TV’s software and firmware up-to-date, the problem persisted. I decided the best work-around was to take the TV’s software out of the picture and let the Fire TV Stick be the “Smart” part of my “Smart TV” setup. And it’s awesome!The first thing I noticed was how easy the setup was. It paired effortlessly with my tv, Echo Dot Speaker w/Alexa and even my Blink cameras. Sure, you have to go through all of the usual stuff like download the streaming apps that you use that aren’t pre-loaded and sign in to them all, but that’s an expected pain in the butt and I only had 2 that weren’t already there.The voice commands are also very intuitive. Whether I’m using the remote, my Echo Dot or the app on my phone, I get what I’m looking for.What I wasn’t expecting was the much better picture quality! I have a Vizio 4K Ultra TV and I’ve noticed some of what I watch the quality is definitely not 4K but that’s more to do with the quality of the content not being 4k (like my live TV streams using YouTube TV for instance….I don’t pay for the 4K option). As soon as I got the Fire TV stick up and running, I noticed a much sharper picture (even the YouTube TV). I’m not a techie or videophile by any stretch of the imagination, but I’m guessing there are a few factors at play that contribute to the better image quality: Fewer resources being used by the TV itself having to run the apps whereas the Fire Stick has ample memory and fast processor to handle the bandwidth better, and there might even be some “upscaling” being done by the Fire to emulate 4K. Not true 4K but sharpened to nearly mimic the end result. Whatever it is, I was actually expecting a drop in quality so an increase isn’t an optical illusion on my part. lolAfter a few days, I decided that I needed one thing that this was lacking….a remote with back-lit buttons. I’ve become spoiled by my universal remote with buttons I can see at night in my bedroom (and the remote is now defunct because it’s infrared and doesn’t work with the Fire Stick).So I threw down $34.99 for the Alexa Voice Remote Pro. Yes, I paid more for a new remote than I did for the Fire TV Stick and remote just to have lighted buttons. LOL BUT the remote has a bunch of other features that make it a little more useful and some features are just cool (you can use both remotes so I have a backup now). It has a “Find my remote” feature, additional, programmable buttons that are super easy, etc. so I’m in Fire TV Stick heaven with this remote plus the Fire TV Stick 4k.I highly recommend this Fire TV Stick. I considered getting the 4K MAX even though I don’t have the latest wifi system that it takes advantage of, but I don’t think I’ll miss it even if my ISP upgrades it’s service

Yes lemons happen but pretty frustrating to get a brand new tv at this price and have it not work. Only thing that happens is a flashing red light that blinks 5 times. Screen has never lit up. Yes I did all the troubleshooting you can easily find online and did it again with the rep on the phone. This is not my first Sony Bravia TV. Sony customer service tells me I have to wait 3 business days before reviewing my case which is pretty disappointing not having a plan of action.Of course I’ll update this review if things change and hope their customer service will come through.BELOW ADDED 1/14/23As an update, I waited a full week and received no emails nor phone calls from Sony customer service with an update or a plan for my case moving forward. This morning I called Sony customer service and was told it was assigned to the Engineering department and that the case had not been touched since I called a week ago. He said that department is closed on the weekends but that he will make a note in hopes they will address it on Monday when they return. The agent on the phone was great, but this is poor service.I am still trying to give them the good faith benefit of the doubt, but I’m starting to grow cynical. I was told they’d contact me in 3 business days with a plan forward, and I had to call them after a full week to be told they hadn’t touched my case. Having at least a gameplan would make me feel like they are trying to solve my issue. This is my 3rd TV with Sony. This type of customer service for a new product feels unacceptable.UPDATED 1/20/23So after my updated review and talking to Sony last week, I put a tweet out asking for help from Sony Support US on the same day. They responded asking for a case number and I responded back explaining the situation. They then wrote me telling me the same thing I told them the customer service person told me and said “Please kindly provide us with 24 to 48 working hours, so they’ll follow up with you and provide a solution to your case”. That brings me to today, 1/20/23 at the end of a Friday business day with no response from them.When I first discovered this problem, I followed Amazon’s guidance and worked in good faith with the manufacturer. As a quick summary:-I called on 1/7: was told give them 3 business days-I called on 1/14: was told Engineering hadn’t touched the case and it was pending-I messaged Sony support US with the above and they regurgitated what I told them but said give us “24-48 working hours”I have given them 80 working hours (2 full weeks) and I don’t even have a plan moving forward.I know Sony is a quality name but BUYER BEWARE ASKING THEM FOR SUPPORT. I don’t have much more time to give them before my return window closes with Amazon. If there somehow is an update after this I’ll share but I’m doubtful.UPDATED 1/25/23Today was the day I was going to put in a return request with Amazon and today is when Sony called me. It’s been 2 and a half weeks (100 working hours) when I was quoted 3 business days and then 48 working hours. The representative asked me the same questions as the previous person about what troubleshooting steps I went through. I told them the rep went through it with me while on the phone and told them the steps again. They asked if my TV has done anything else other than the red light that flashes 5 times and I said no. He put me on hold and then said my TV needs servicing.From there, he said I was being upgraded to the “concierge department” and it would take 2 business days to hear back from them. I said “so that means you’ll call me on Friday”. He said yes.UPDATED later 1/25/23So within an hour of posting the above an incredibly empathic and positive Sony customer service associate called me and absolutely delivered a stunning customer service performance. They were communicative about the process, answered my questions, put together a plan, made sure I had a contact name and phone number and walked me through next steps to get the support I need. I cannot stress how night and day this phone call was vs. the previous communications Sony has had with me. They have instilled hope in what felt like a hopeless situation.I have to take some pictures of the unit before doing next steps.ADDED 1/26/23So today, a new enthusiastic and empathic customer service staff member called me, confirmed my photos were approved, and said they are delivering a new (not refurbished I confirmed) TV to me. The delivery team is also going to make sure the new TV works, repackage my old TV and take it away. Again, this new associate has NAILED the customer service.I can’t stress how dramatically different this experience has been. It is almost as if I’m talking to two different companies. The last 24 hours have been absolutely impressive and they are providing me an incredible white glove service.This just blows my mind. If the front end experience had even a portion of the “concierge team” empathy and communicated a plan I never would have had an issue. I hope that’s something they consider in their training plans.Yes, I will continue to update my review and am looking forward to writing about the actual TV itself.

For me, a TV is 50/50 picture/convenience. This is a zero on convenience.Let’s start with the UGLY:CEC: NIGHTMAREI have a PS5, XBSX, Shield Pro. Whether these devices are all plugged into tv then ARC-> Yamaha receiver, -OR- everything plugged into a new Denon 760H receiver then eARC-> tv, it’s equally faulty. The tv likes to turn on my PS5 whenever I hit the input button (it shows the row of inputs first like it should, but then turns on and switches to PS5, also whenever I hit the back button from the ThinQ menu (I need to remember to hit the HOME button instead) and other odd buttons it fires up the PS5. Last night it did this when I hit the settings button ?!? Cannot get the Shield Pro to turn the tv on when it powers on. Yet, it will turn the tv on when it’s connected to my 10 year old Yamaha receiver (eARC to tv).The Universal Control Management is terrible. So much bloated crap on this TV.ALEXA: HORRIBLEThis has to be the WORST Alexa integration EVER. My 3 year old Sony 900h connected on day one and has been FLAWLESS. Same with my $400 TCL roku tv. I say “Alexa, turn off xxx tv” and it would work 100% of the time. NOT ON THIS TV. It took me a week to troubleshoot, uninstalling apps, reinstalling (why are there 2 different LG devices on the Alexa app?!?). I’d say it works 10% of the time. Usually it says “LG tv is not responding, please check it’s network and power connection). If I grab the LG remote and hit the Alexa button and tell it to turn off it will work. But I could obviously just hit the power button on the remote.LEARNING CURVE: STEEP AFMake sure to register at AVSFORUM and read up/post your questions. The menu settings are very confusing and oddly placed. Read the manual, do your research. Go onto RTINGS.REMOTE: LOVE/HATEThe pointer wheel is kind of cool and probably quicker most of the time. It’s like using a Wii remote but far more accurate and stable. The problem is when you just want to click over and select something (by pressing the wheel in). But my finger slips and instead of pressing the wheel in it turns the wheel which brings up the pointer and takes much longer to do what I need to do. There’s also no Play/Pause button, you need to press in the wheel.I consider myself a person of average intelligence but it’s 2023 All remotes should have 3 things MANDATORY:1. ALL buttons need to light up when lifted (like the Shield remote).2. There ABSOLUTELY NEEDS to be a sliding LOCK BUTTON to prevent accidental button press (and kid mischief).3. It needs to have a remote finder. Go into the app, hit a button, the remote makes a sound.(4). It would be nice to have a few learning buttons and customizable app buttons, not just Netflix.GAMING: SUPERBPlaying Horizon Forbidden West on PS5 at 60+ FPS in 4K is absolutely ASSAULTING on the eyes. It looks incredible! TV is responsive in regards to input lag and response time. When the tv is in GAME MODE, hitting the options button on the TV brings up the GAME menu which shows you all the gaming-related options and displays the current FPS on screen. Very nice.MOVIES: OBJECTIVENo TV is perfect. Side viewing angle is big for me. I can see the color washout sitting 12” over on the couch while watching my Sony 900h LCD tv. Unacceptable. This TV has an AWESOME VIEWING ANGLE. Go to RTINGS to view and compare. There is no discernable color/luminance washout in any seat in my living room. You need to go off to the extreme right/left to notice it.My dvd backups played via PLEX app on TV look incredible, thanks to the rich OLED blacks. 1080p BD rips also look fantastic (compared to my LCD SONY 900h). And of course 4k content looks great. We all know about the “inky” blacks of OLED, no need to talk about it. Image quality is the best I’ve seen.STUTTER/(Judder?):This is a big one for me. During panning shots, usually when there is something tall and thin not moving on the screen there is a HORRIBLE STUTTER effect. It’s jaggy and looks like the picture can’t keep up. It’s extremely jarring and takes me right out of the experience. This is due to the extremely fast response time of OLED technology. I find it extremely undesirable and a flaw. Options to mitigate this will introduce the Soap Opera effect, which is worse IMO.SOUND OUTPUTSound on the tv is fine. The usual. Sound output via ARC/eARC will only output the basics: stereo, Atmos, Dolby Digital and (DD+) to your receiver. And there is a difference between this DD and the DD you will find on a DVD/Blu Ray. It’s a much more boring, stripped-down version (as with the Atmos I have heard) It’s a lower bitrate signal. But it will suffice if you’re going for a true 1-remote system. The TV will NOT OUTPUT DTS, DTS-MA, DD True HD via ARC/eARC. ***UPDATE: RECENT NEWS INFORMED THAT LG MIGHT START OFFERING DTS OUTPUT VIA ARC. IT’S UNSURE WHETHER THIS TV WILL RECEIVE THIS UPDATE*** Go onto RTINGS to check this info. Most TV’s these days do not support outputting hi res audio signals which is unfortunate. The Nvidia Shield Pro is the recommended set-top box if hi-res audio is important to you.webOS: fineEveryone seems to hate on the webOS. Look, they ALL have ads. I much prefer the Google Android (SONY tv, Shield) OS. But this one is fine. It offers all the apps I need: Netflix HBO MAX, Hulu, Disney +, and all the other ones, and displays them in a row at the bottom of the screen. You can easily go to what you want without looking or noticing all the other ads and crap on the tv. There is also another “ThinQ” app home screen where you can look at more crap you will probably never use. I stay away from all of this and hit my buttons very precisely otherwise one wrong move and I will launch the PS5 or some other device via CEC.HINT: If your PS5 (maybe other devices too) does turn on, hit the (…) button on the LG remote to bring up a menu where you can put the PS5 back into sleep mode.EYESIt took about 6 weeks for my eyes to adjust to this tv. Not sure of it was the detail, the brightness (it’s plenty bright for me) or the blue light – whatever – my eyes got strained. It felt like a dull pressure behind my eyeballs. I’m 43 and perhaps I have some eye issues, so this is objective. I’m sort of used to it now, however I do start to feel eye strain in excess of 2/3 hours. Sooner if gaming.BOTTOM LINE: WOULD I BUY THIS TV AGAIN?I don’t think so, especially now with other brands (SONY) offering OLED. I just don’t think I should have so much to complain about with a $2500 tv. I would expect it with HiSense, TCL, Westinghouse basement bargain garage sale tvs, but not with a top shelf LG OLED.I would NOT choose OLED if there was another tech that offered similar gaming response time, decent black levels, and NO STUTTER during panning shots. This is like right on the edge of being a deal-breaker for me.1/30/23 – I will update when/if things change.