Top 10 best smart locks 2022 passed our test

Purchased in Nov 2020/Updating review in Aug 2021:I stayed with this lock and did not return because 1) I very quickly became addicted to the ease of fingerprint unlocking, and 2) Eufy customer service.They reached out to me almost immediately after I left my negative review. Note to anyone reading this – email is the absolute way to go in receiving customer support. We worked for several days on getting the lock to my satisfaction. They emailed me an update because we couldn’t get it to successfully push through via the app (an update that was shortly after pushed out to all) that addressed all of the issues I had been experiencing. They offered to send me additional products in their lineup for my troubles, but I declined.Today’s use/experience:This door lock is heavily used. It is on a door that is in a slightly covered porch. I say slightly because the ceiling is high and so the lock does get wet when we have a good afternoon storm. I’ve never had an issue using a fingerprint to get in day, night, rain or sunshine. Also never an issue using a pin code. I never went back to scheduling overnight locking as I am in love with the 24/7 autolock feature. No longer am I going down the street wondering if I locked the door at any hour of the day. Doesn’t matter, because it will lock itself! I have it on a 1 minute schedule and it has never failed to autolock. I put fresh batteries into the lock after we pushed through the update in Nov 2020 and I have not needed to change them since. I do see via the app that they are slowly beginning to drain (indicating the reading is accurate and not falsely showing full battery power) and will wait for the warning beeps or app notification to change them. I have another way into my house, so I don’t worry about being locked out. I also carry the manual key just in case. This lock does sometimes get stiff when manually turning it to lock or unlock the door. It’s a rare occasion and doesn’t irk me enough to reach out to customer support. I have not experienced it being stiff when locking or unlocking itself via fingerprint or pin code. I have probably six users saved in the lock along with their pin codes and easily a dozen fingerprints saved as well – sometimes your right thumb or finger is free and sometimes it’s your left. An added bonus that doesn’t really apply to my situation, but no one can get your pin code over your shoulder if you’re not entering it. The app no longer feels clunky or hard to use. You can manage users within the app and if say you hire a cleaner or pet sitter, you can add their name and pin while you’re sitting on the couch (need to be on the same Wi-Fi) before they even step foot on your property. Everyone doesn’t have to have a fingerprint saved! And should you fire them, you can also delete their info in the same manner. Through the app you can see when they unlock and lock the door as well, essentially serving as a clock in/clock out feature.Many months ago they pushed through an update that enabled connection to a Wi-Fi bridge. I have not as of yet taken advantage of that, so cannot speak to that feature.In summary, I love, love, love this lock. If it ever dies on me, I will replace it with the same or newer version of this exact lock. I used keypad locks for years prior to this one and am a little appalled at how quickly we’ve become too lazy to press buttons to get in.Original review:This lock is easy to install and use. The app is clunky and not so easy to use. I just checked the lock events and the time was off by 24 hours. Is a big deal when we use scheduled auto lock for overnight hours as my husband works on call overnight and his biggest fear is forgetting to lock the door at the random wee hours of the morning he is called to go. This feature therefore wouldn’t work if the app thinks it’s daytime and no need to auto lock when in fact it is nighttime and very much needs to be auto locked. As a work around I am setting it for 24/7 auto lock but that’s a disappointment to have a feature sold but not work. Also due to the 24/7 auto lock, this thing eats batteries like potato chips. I’m lucky to get a week out of a fresh 4 pack. It is the second week of Nov and I don’t show a firmware update needed. Getting a human is impossible. I tried chat and interestingly the two different days and times I tried it, there were exactly 2 people in the queue in front of me and no matter how long I waited that number never changed. I’m undecided if I’ll keep this lock. The fingerprint is awesome, but the battery expense makes this a bigger investment than planned, the features not actually working as advertised is a big disappointment, and the lack of customer support matters greatly.

There are lots of companies that produce good products, but the way a company handles customer recovery when they miss the mark is where they really prove greatness. Well, let me tell you, Wyze has missed the mark by miles on both counts. Here is my Wyze story, supported with photographs of the product as well as screenshots of the conversation with Wyze support:I ordered a Wyze Lock Bolt with fingerprint entry to replace a Eufy keyless deadbolt. Keep in mind, the Eufy lock worked fine, but I wanted to try something new and the fingerprint entry seemed convenient.The package arrived on July 12 and I installed it that afternoon. Simple installation, almost identical to the prior lock. Took about 10 or 15 minutes. I put the codes and my family’s fingerprints in, and went about our day. Went out to run some errands, came in and out a few times, everything seemed fine. Same thing the next day.On July 14, I came home from work and put my finger on the lock. It beeped, it “whirred” like it does when opening, but the door didn’t open. Tried it again, nothing. Punched in the code…”Beep! Whrrrr!” But the door did not open. I called my spouse and she could not get the door open from inside either, so she opened the gate and I went in through the back.Inside, I tuned the latch dial…no resistance. It turned all the way but it did not move anything inside and the door remained locked.Now I disassemble the lock. I take the battery box and plate cover off and from the inside of the door and something falls to the ground. I remove the wire harness to get a clear look.The cam, or extender arm (which is the piece that connects the spindle on the back of the handle or keypad to the actual deadbolt latch, and extends it into and retracts it out of the door) had fallen out. Just fallen right out! Worse, this happened with the deadbolt latch fully extended, so now the door is locked shut with no way to retract the latch. Now I’m worried. Can I pull it back? Can I do so without causing further damage to the clearly poorly constructed lock and ensuring my door cannot open again at all?First, I try to figure out if I can reinsert the extender arm and reassemble it into the latch assembly. No dice. It’s physically broken, nowhere to snap it back in, it’s actually physically damaged.Now it’s above my pay grade, so I call Wyze. I sit on hold for about 40 minutes and realize the call is not going to be answered. Now I call a locksmith. The locksmith informs me that they can try to remove it internally, but there is a 50% chance that it will cause more damage and at that point they will have to…wait for it…PHYSICALLY CUT THE LATCH OUT OF THE DOOR, and if so, I’d have to replace my entire door. A second locksmith confirms the same. That’s not a road I want to go down, and certainly not an expense I’m going to take on because a company sold me a faulty lock. Time to try calling Wyze again.No answer. So I use the Wyze app and have a text conversation with customer support. I explain the following points:- [ ] The lock is new- [ ] It has been installed for less than 48 hours- [ ] The internal mechanism which extends and retracts the deadbolt was shipped broken and fell out of the latch assembly- [ ] The latch is fully extended, meaning the door cannot be opened without calling in a pro and potentially causing damage to the door itself- [ ] The remaining parts cannot be removed as they are stuck mounted on the door because the door cannot be opened- [ ] Please helpAfter relaying this information I was told to return the lock and all parts and they will refund or replace. I explain again, first, I cannot send the lock back as it is broken IN the door while it is locked and cannot be removed, and second, that a new lock serves no purpose as I cannot install it into a door that is permanently locked as a result of the faulty product I was sold. This is not a solution.Now I’m very frustrated, but this is someone in a call center that may or may not have ever even met someone at Wyze, but the solution offered resolves none of the issues.This conversation repeats twice and I am told it will be “escalated to tier 2.” When? They will email you. At this point it’s late at night, let’s try again in the morning.I wake on the 15th to an email from “Edison” who is “with tier 2 and handling my claim.” He tells me there is nothing they can do, but if I ship the product back to them they will send me a replacement.Again- this does not solve the issue. I CANNOT ship the product back because I CANNOT remove it from my door because it FELL APART WHILE LOCKED.He again suggests I send it back to get a free replacement.I AGAIN explain – the latch extender broke and fell out of the assembly after two days use. The deadbolt is stuck extended into the door frame and cannot be removed because the door is now permanently locked. Because of this I cannot remove it to ship back, remove it to install a new one, or OPEN MY DOOR.Now I call in. They ask me to send photos. I oblige. They apologize for the inconvenience and tell me if I just send the lock back they will be happy to replace it.This conversation repeats 3 times.You know, even great companies screw up from time to time so they teach client recovery. A standard in hospitality and retail is “LAST”:- [ ] LISTEN to the customer complaint- [ ] APOLOGIZE for the frustration- [ ] SOLVE the customer’s issue- [ ] THANK the customer for the opportunity to make it rightIt seems Wyze uses the following steps:- [ ] LISTEN to the customer complaint- [ ] IGNORE all relevant information- [ ] PROPOSE a solution that does not resolve any of the actual issues- [ ] REPEAT these steps until the customer is so frustrated they stop giving you an opportunity to fix the problem – a problem that frankly doesn’t end at a faulty product, but is now costing the customer a lot more money and potentially causing physical damage to their houseNow Wyze is emailing again. They respond to the photographs and AGAIN suggest that I send the lock back and get a free replacement. Now I respond furiously, and reiterate:- [ ] I’ve owned the product for 2 days- [ ] It broke IN the locked position- [ ] The door is unable to be opened- [ ] The lock is unable to be removed- [ ] I cannot send it back because it cannot be removed- [ ] If you send a replacement I cannot use it because the door can not be opened to install it- [ ] I need to call a locksmith and I should not have to pay for this- [ ] You are not helping- [ ] Who can I talk to that can actually resolve my problemAt this point, they stop responding completely. Now 6 hours go by and I have no other options so I call a locksmith.$240 later, the assembly was removed. I sent the piece of garbage back to Amazon and am awaiting the refund but I don’t expect to hear back from them.I work in hospitality. I have a real tendency not not believe negative reviews because I’m aware people make things up to get free things. I don’t write bad reviews for that reason. This, however, is unequivocally the worst customer service experience I’ve ever encountered. I could deal with a faulty product. That happens. I cannot deal with a lack of responsibility, and an outright refusal to address the issue. I will never buy a product from Wyze again. Even if products outside of the locks are fantastic, I can’t give my money to a brand that clearly doesn’t care about doing the right thing by the consumer when something goes wrong.

PROSThere’s a lot to like about this lock. I spent many hours searching for a good lock for my vacation rental until I came across this brand. I love the price, durability, and overall design, not to mention the option of lifetime remote wifi access with a one-time purchase of the wifi gateway (no ongoing subscription fees like many other brands). I was prepared to leave a 5-star review until I discovered one significant issue.CONSMy primary issue is the mandatory security feature which places the lock in lockout mode for 5 minutes, during which time all codes or fingerprints are disabled. The only way to override it is with a physical key (which you may or may not have easy access to) or by logging into the app on your phone and unlocking it remotely. This is a great feature to offer as an option, but it really needs to be optional for homeowners to enable or disable at their own discretion.In my case, I operate an Airbnb rental property that’s regularly rented by groups with young children, and they often hang out on our large front porch. All it takes is one child to discover the fingerprint sensor on the door handle and push it 5 times for the whole group to be locked out of the home for 5 minutes. This is obnoxious for our guests and doesn’t reflect well on us as hosts. At a bare minimum, there ought to be an option for us to disable the fingerprint sensor on the handle, but that doesn’t appear to be an option either.I will also point out that this mandatory security feature presents a significant liability issue for Sifely and for landlords who use their locks. It’s not at all difficult to imagine a scenario in which an intruder enters an incorrect code 5 times, the occupant of the home hears a noise and steps outside to investigate, locks himself out of his own home, and is then assaulted and robbed by the intruder because he can’t get back inside fast enough.All it would take for Sifely to get my review changed to 5-stars is for them to roll out a software update, making the security function optional.One other con is that there’s no way to manually lock the door from the inside. To manually lock the door you have to open the door and long-press the # key on the outside. Not a big deal and wouldn’t affect my star rating by itself, but is a feature that would certainly be a welcome addition on future models.One additional note, compared to the smaller Model X, the touchpad on the Model S is not nearly as responsive. Once it’s awakened it senses input fine, but you sometimes have to swipe or poke it 3 or 4 times before it wakes up. For comparison, the Model X (not this one) will come to life immediately with one small swipe of your finger.

Update: The Lock works great. The app and company aren’t as great, but are better than I thought. It’s worth it now. Updated from 2 to 5 stars.- Lock: You can set up your own codes, lock or unlock the door with your phone, and get notifications when someone uses a code to open the door. Remote unlock works, but by default it’s disabled in the app settings. You have to enable it while connected with a Bluetooth connection to the lock. Once enabled though, you can unlock the door from anywhere in the world if you have a Wi-Fi or data connection where you’re at. Big win.- Company: I reached out to the company to try to resolve issues via the email address they provide in the app. It doesn’t work. It bounced back three times. However, I left a poor review in Amazon the first time and after a few weeks they contacted me! They wanted to work it out or refund my money, and didn’t even mention returning the lock, which I was very pleased with. I didn’t want a refund, I just wanted the lock to work, and with their help through a few emails I was able to resolve all issues. This is a big deal to me.- App: The app throws error messages or gives user hints that don’t really make sense. Sometimes they don’t even fit in the space provided and are cut off. It seems they were written in Chinese and translated to English. Based on the response from the company, though, my hope is they will iron this out in some update at some point soon. The app also didn’t seem to let me share access to the lock and remote control functions with my wife’s phone, but we were finally able to fix that with an admin account by using the same email address and phone number combination on the invitation as on her account with TTLock.

Man o man for people like me that want good quality simple installation easy to read directions cause I’m not good with that lol . First of all think about safety for the family if its day or night and they need to get in the house immediately without looking for keys this is a winner i’m not gonna go into much detail but let me say this my five year old grandson is programmed with his fingerprint so when other family members drop him of and I don’t want everyone to have access to my house that’s a plus . Of course I have like so many different features to program Codes to enter not to mention you can give a one time cold out that works perfect once you use it once it disappears for good all around what can I say it’s a good quality product I am really enjoying this for my family easy installation . I read up on it before I purchased it I know about the battery life but in my world everything can’t be perfect . You’re going in and out the door like the batteries gonna wear down that’s just my opinion that’s all I got . Oh I forgot for the viewer’s that’s reading this and like to pick everything apart when I mean my five year old grandson gets dropped off say he comes at 5:30 am in the morning and we’re still sleeping and he needs to get in the house and still get rest for a few hours. Watch out now.

Installed easily using existing hole and strike plate. Had for about a month with auto lock set at 30 seconds. Absent mindedly turned the lock manually at the same time the auto lock was turning the lock and it jammed in the locked position. I had to take apart to open the door! Two messages to Amazon customer service and the Teeho customer service called me back. After the frustration of sending them videos of what was happening and the men telling me something I already knew and which did not solve the problem, a female tech called me back. She understood what I was saying, walked me through the solution (I was not turning it hard enough fearful of breakage) and stayed on the line with me to make sure it was then functioning! Kudos to her patience and understanding and listening skills! It has worked great since. I chose NOT to turn on the auto lock feature again. Might be of value if you have kids who forget to lock the door.

We bought 2 on amazon a year ago, and it’s been going great! No more key to carry. Kids can open doors by themselves easily. I can give different codes to my housekeeper, extended family, etc. You can also lock door using app if you’re in a hurry or forgot. LOVE IT. Then, the customer service is SO excellent. You call them, and a person talks to you quickly every time I’ve called. My friends say the same thing about their customer service. They know the products and are so helpful, too. They must go through a lot of training because they know answers to all the questions. Highly recommend this product and company!

This is a great smart lock. I can’t believe I waited so long to get one. It’s a game changer. Never worried avoid forgetting to lock the door anymore. No fumbling for keys. Dog/house sitter has her own code. Both thumbprint and codes work perfect key even for our 4 year old. We also bought the Wi-Fi attachment so we could lock and unlock remotely away from home. If makes it that much more convenient. The only slight issue we leave our front door open often so the auto lock turns on even with door open. This has lead to the deadbolt slamming into the door frame a few times as we forget it’s in the the lock position when we close it

I ordered the lock in April and 7 months later, I can only unlock the door and not lock it, at some point I had to remove the batteries because it was intermittently beeping as if someone was pushing the numbers on the keypad. It was very annoying and scary. It’s a good thing the lock was less than a year old and the seller was able to send me a new one once I sent a video to show them what was going on. Overall it’s a good lock when it works properly!

Easy to install and program/delete codes. Don’t have to keep getting key copies because them darn kids keep playing in my yard and they have a park just a couple miles away. In my day the park was 15 miles away up hill both ways.